Phbworx and the selling merchant shall process orders based on the list of items indicated in the submitted order form. Please review the contents of your shopping cart carefully prior to checkout.
All orders submitted through this website are tagged as “Order Received” and will be processed upon receipt of proof of payment via verification of order number.
Only PAID orders will be processed.
All queries regarding placed orders should be done via order form on the platform, to be processed by an independent distributor. This is to ensure that the order history is well recorded.
Non-payment of submitted orders after 24 hours shall cause the automatic cancellation of the order. You will receive a notification of this cancellation.
All submitted orders are considered final and are not eligible for correction.
No cancellation of orders is allowed after your checkout.
• All online orders are to be shipped only. Purchases made through an establishment merchant will be served personally by the establishment merchant.
• We only ship within the Philippines, as of the present.
• All orders will be shipped via our Third Party Logistics (3PL) provider.
• We reserve the right to choose 3PL as well as set shipping rates.
• Paid orders will be shipped on the nearest Tuesday, Thursday or Saturday following the date of receipt of proof of payment.
• Estimated delivery Time for Metro Manila and Greater Manila areas is 1-3 business days.
• Estimated delivery Time for Provincial areas is 3-5 business days.
• We will not be held liable for delays caused by the 3PL provider.
• Shipping rates are subject to change without prior notice.
• Return of goods should be made within 2 calendar days from the date of receipt.
• All returned goods must be in unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return. Please note that shipping costs are non-refundable and return shipping fees shall be shouldered by the distributors.
• Damaged goods may be replaced by the selling merchant subject to prior investigation.
• Damaged goods should be reported to the selling merchant through email or inbox message within 48 hours upon receipt of package.
• Lost goods due to Third Party Logistics (3PL) company negligence will be replaced from the insurance proceeds for the loss.
• Refunds are conditional upon our acceptance of a valid reason for the return of the product.
• Only first orders are eligible for refunds.
• Refunded accounts will be terminated in the system.
• Any commission generated will be deducted from the refund amount.
• Shipping costs are non-refundable, only price paid for merchandise will be refunded.
• All refunds shall be made via the original payment mechanism and to the person who made the original payment.
• We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.
• All costs associated with the refund process imposed by the processing bank and/or payment provider shall be deducted from the amount due to the independent distributor.
• We reserve the right to modify the refund processing procedure at any time without prior notice.